求助：升级后Office_IM服务重复启动问题

swxxswxx

10月7日，我单位将通达OA从2015版（8.15.160722）跨版本升级至2016版（9.13.170710）后，其他业务基本正常，只是OA服务器的Office_IM服务会不断地重启。。。。如图所示，基本上4分钟就会自动重启一次，请问是什么原因？？

通达邝金霞

您好，请再将myoa/logs/redis的日志上传一下

swxxswxx

查看redis.log日志，比较正常，日志数量也较少，以下为10月7日至11日的redis.log日志内容

[4628] 07 Oct 14:58:14.336 * The server is now ready to accept connections on port 6399
[4628] 08 Oct 02:04:50.392 * Background append only file rewriting started by pid 9572
[4628] 08 Oct 02:04:50.501 # fork operation complete
[4628] 08 Oct 02:04:50.501 * Background AOF rewrite terminated with success
[4628] 08 Oct 02:04:50.501 * Parent diff successfully flushed to the rewritten AOF (0 bytes)
[4628] 08 Oct 02:04:50.517 * Background AOF rewrite finished successfully
[4628] 09 Oct 01:30:29.986 * Background append only file rewriting started by pid 10520
[4628] 09 Oct 01:30:30.111 # fork operation complete
[4628] 09 Oct 01:30:30.111 * Background AOF rewrite terminated with success
[4628] 09 Oct 01:30:30.111 * Parent diff successfully flushed to the rewritten AOF (0 bytes)
[4628] 09 Oct 01:30:30.126 * Background AOF rewrite finished successfully
[4628] 10 Oct 02:22:34.080 * Background append only file rewriting started by pid 20608
[4628] 10 Oct 02:22:34.221 # fork operation complete
[4628] 10 Oct 02:22:34.221 * Background AOF rewrite terminated with success
[4628] 10 Oct 02:22:34.221 * Parent diff successfully flushed to the rewritten AOF (0 bytes)
[4628] 10 Oct 02:22:34.236 * Background AOF rewrite finished successfully
[4628] 11 Oct 02:35:12.078 * Background append only file rewriting started by pid 20508
[4628] 11 Oct 02:35:12.187 # fork operation complete
[4628] 11 Oct 02:35:12.187 * Background AOF rewrite terminated with success
[4628] 11 Oct 02:35:12.187 * Parent diff successfully flushed to the rewritten AOF (0 bytes)
[4628] 11 Oct 02:35:12.203 * Background AOF rewrite finished successfully

通达邝金霞

您好，请将\MYOA\attach\redis_data下面的appendonly.aof文件剪切出去，然后把服务都重新启动一下。

swxxswxx

感谢邝版主解答，我按照你说的，先将服务停止，再把appendonly.aof删除，重启服务后，生成了新的appendonly.aof。经过观察，发现仍旧每4分钟Office_IM服务就会重启。。

而且在D:\MYOA\attach\redis_data\heap文件夹下，发现RedisQFork_2088.dat文件巨大，有550MB，而且还在继续增大中。这是啥东东，怎么处理。。。

希望能远程协助一下，我的QQ：693534431

通达邝金霞

您好，已添加扣扣