通达2017版，OA精灵容易黑屏

zp270245487 · 发表于 2020-5-18 14:59:46

本帖最后由 zp270245487 于 2020-5-18 15:55 编辑

用户在使用过程中，容易出现黑屏情况，不知道如何排错，到底是网络问题，还是数据库问题，还是其他问题。用户ping服务器，不存在掉包现象。

zp270245487 · 发表于 2020-5-18 15:56:49

我上传的图片，无法显示了。返回页面
该网页无法正常运作
club.tongda2000.com 目前无法处理此请求。
HTTP ERROR 500

通达曾圆圆 · 发表于 2020-5-18 17:27:08

zp270245487 发表于 2020-5-18 15:56
我上传的图片，无法显示了。返回页面
该网页无法正常运作
club.tongda2000.com 目前无法处理此请求。

您好，建议出现该现象后
1、确定下是不是其他账户都有该问题，到服务器上使用localhost地址登录OA看下是否存在该问题，使用localhost地址不经过网络的，可以排查是不是跟网络环境与关。
2、观察下服务器上OA的所有服务是不是正常都启动的，服务器的运行内存和CPU占用情况是否正常。

zp270245487 · 发表于 2020-5-21 08:46:22

本帖最后由 zp270245487 于 2020-5-21 13:37 编辑

排查的服务器性能，使用率不到10%。网络也通畅。目前排查发现tmp文件夹下有7.5w个文件，导致资源管理器很卡，用户也经常掉线黑屏。单位用户量不到300个，但sess.XXXXXXXXXXXXXXXXXX在清空tmp后20分钟又增长到了4500个。请问，难道不是一个用户一个session吗？

zp270245487 · 发表于 2020-5-21 13:36:46

通达曾圆圆发表于 2020-5-18 17:27
您好，建议出现该现象后
1、确定下是不是其他账户都有该问题，到服务器上使用localhost地址登录OA看下是 ...

排查的服务器性能，使用率不到10%。网络也通畅。目前排查发现tmp文件夹下有7.5w个文件，导致资源管理器很卡，用户也经常掉线黑屏。单位用户量不到300个，但sess.XXXXXXXXXXXXXXXXXX在清空tmp后20分钟又增长到了4500个。请问，难道不是一个用户一个session吗？

通达曾圆圆 · 发表于 2020-5-22 17:11:41

zp270245487 发表于 2020-5-21 13:36
排查的服务器性能，使用率不到10%。网络也通畅。目前排查发现tmp文件夹下有7.5w个文件，导致资源管理器很 ...

您好，建议您留下联系方式单独看下您问题。

zp270245487 · 发表于 2020-5-25 08:53:19

通达曾圆圆发表于 2020-5-22 17:11
您好，建议您留下联系方式单独看下您问题。

QQ:837895902

zp270245487 · 发表于 2020-5-25 10:08:32

通达曾圆圆发表于 2020-5-22 17:11
您好，建议您留下联系方式单独看下您问题。

oa.access.log
192.9.200.25 - - [25/May/2020:09:53:20 +0800] "GET /general/ipanel/user/user_count.php?CHECK_SMS=0&CLIENT=2&_=1590371617429 HTTP/1.1" 200 549 "http://192.9.200.181/ispirit/index.php?I_VER=2" "Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/49.0.2623.110 Safari/537.36" "-"
192.168.3.40 - - [25/May/2020:09:53:20 +0800] "POST /general/ipanel/user/user_type.php HTTP/1.1" 200 34 "http://192.9.200.181/general/ipanel/user/?ISPIRIT=1&I_VER=2" "Mozilla/5.0 (Windows NT 6.2; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/49.0.2623.110 Safari/537.36" "-"
192.168.1.168 - - [25/May/2020:09:53:20 +0800] "POST /api/ba/err.php?v=0.0.1&ref=http%3A%2F%2F192.9.200.181%2Fgeneral%2Fworkflow%2Flist%2Fprint.php%3FRUN_ID%3D122002%26FLOW_ID%3D495%26FLOW_VIEW%3D1234%26PRCS_ID%3D3%26FLOW_PRCS%3D1%26archive_time%3D&guid={46D3EAA4-1ACF-B309-A305-A0AF84AA89FA}&pvid=b631-3be78b42&fu=1&os=235109 HTTP/1.1" 200 1004 "-" "Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.1; WOW64; Trident/6.0)" "-"
192.168.1.22 - - [25/May/2020:09:53:20 +0800] "GET /ispirit/im/count.php?TYPE=email,sms,taskcenter,sns HTTP/1.1" 200 20 "-" "ispiritPro" "-"
192.168.3.33 - - [25/May/2020:09:53:20 +0800] "POST /api/ba/err.php?v=0.0.1&ref=http%3A%2F%2F192.9.200.181%2Fgeneral%2Fworkflow%2Fquery%2F&guid={46D3EAA4-1ACF-B309-A305-A0AF84AA89FA}&pvid=aa89-eff33d22&fu=1&os=1750 HTTP/1.1" 200 1004 "-" "Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.1; WOW64; Trident/6.0)" "-"
192.9.200.19 - - [25/May/2020:09:53:20 +0800] "POST /api/ba/err.php?v=0.0.1&ref=http%3A%2F%2F192.9.200.181%2Fgeneral%2Fworkflow%2Flist%2Fprint.php%3FRUN_ID%3D121699%26FLOW_ID%3D340%26FLOW_VIEW%3D12345%26PRCS_ID%3D4%26FLOW_PRCS%3D4%26archive_time%3D&guid={46D3EAA4-1ACF-B309-A305-A0AF84AA89FA}&pvid=3ceb-8e66bb30&fu=1&os=249040 HTTP/1.1" 200 1004 "-" "Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.1; WOW64; Trident/6.0)" "-"
192.9.200.72 - - [25/May/2020:09:53:20 +0800] "POST /api/ba/err.php?v=0.0.1&ref=http%3A%2F%2F192.9.200.181%2Fgeneral%2Fworkflow%2Fquery%2F&guid={46D3EAA4-1ACF-B309-A305-A0AF84AA89FA}&pvid=53ff-4e9fa29c&fu=1&os=4083 HTTP/1.1" 200 1004 "-" "Mozilla/5.0 (compatible; MSIE 9.0; Windows NT 6.2; WOW64; Trident/7.0)" "-"
192.168.3.40 - - [25/May/2020:09:53:20 +0800] "POST /general/ipanel/user/user_type.php HTTP/1.1" 200 34 "http://192.9.200.181/general/ipanel/user/?ISPIRIT=1&I_VER=2" "Mozilla/5.0 (Windows NT 6.2; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/49.0.2623.110 Safari/537.36" "-"
192.9.200.19 - - [25/May/2020:09:53:20 +0800] "POST /api/ba/err.php?v=0.0.1&ref=http%3A%2F%2F192.9.200.181%2Fgeneral%2Fworkflow%2Flist%2Fprint.php%3FRUN_ID%3D119867%26FLOW_ID%3D340%26FLOW_VIEW%3D12345%26PRCS_ID%3D11%26FLOW_PRCS%3D11%26archive_time%3D&guid={46D3EAA4-1ACF-B309-A305-A0AF84AA89FA}&pvid=6dd6-eaa370bd&fu=1&os=246925 HTTP/1.1" 200 1004 "-" "Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.1; WOW64; Trident/6.0)" "-"
192.168.3.52 - - [25/May/2020:09:53:21 +0800] "POST /general/ipanel/user/user_type.php HTTP/1.1" 200 34 "http://192.9.200.181/general/ipanel/user/?ISPIRIT=1&I_VER=2" "Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/49.0.2623.110 Safari/537.36" "-"
192.9.200.14 - - [25/May/2020:09:53:21 +0800] "GET /general/ipanel/user/user_count.php?CHECK_SMS=0&CLIENT=2&_=1590371632769 HTTP/1.1" 200 549 "http://192.9.200.181/ispirit/index.php?I_VER=2" "Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/49.0.2623.110 Safari/537.36" "-"
192.168.1.210 - - [25/May/2020:09:53:21 +0800] "GET /general/ipanel/user/user_count.php?CHECK_SMS=0&CLIENT=2&_=1590372559544 HTTP/1.1" 200 549 "http://192.9.200.181/ispirit/index.php?I_VER=2" "Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/49.0.2623.110 Safari/537.36" "-"
192.168.1.47 - - [25/May/2020:09:53:21 +0800] "GET /general/ipanel/user/user_count.php?CHECK_SMS=0&CLIENT=2&_=1590371762940 HTTP/1.1" 200 549 "http://192.9.200.181/ispirit/index.php?I_VER=2" "Mozilla/5.0 (Windows NT 6.2; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/49.0.2623.110 Safari/537.36" "-"
192.168.3.40 - - [25/May/2020:09:53:21 +0800] "POST /general/ipanel/user/user_type.php HTTP/1.1" 200 34 "http://192.9.200.181/general/ipanel/user/?ISPIRIT=1&I_VER=2" "Mozilla/5.0 (Windows NT 6.2; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/49.0.2623.110 Safari/537.36" "-"
192.168.3.184 - - [25/May/2020:09:53:21 +0800] "GET /general/ipanel/user/user_count.php?CHECK_SMS=0&CLIENT=2&_=1590372138446 HTTP/1.1" 200 549 "http://192.9.200.181/ispirit/index.php?I_VER=2" "Mozilla/5.0 (Windows NT 6.1; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/49.0.2623.110 Safari/537.36" "-"
192.168.3.52 - - [25/May/2020:09:53:21 +0800] "POST /general/ipanel/user/user_type.php HTTP/1.1" 200 34 "http://192.9.200.181/general/ipanel/user/?ISPIRIT=1&I_VER=2" "Mozilla/5.0 (Windows NT 6.1) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/49.0.2623.110 Safari/537.36" "-"
192.168.200.103 - - [25/May/2020:09:53:21 +0800] "GET /ispirit/im/count.php?TYPE=email,sms,taskcenter,sns HTTP/1.1" 200 17 "-" "ispiritPro" "-"
192.168.1.6 - - [25/May/2020:09:53:21 +0800] "GET /general/ipanel/user/user_count.php?CHECK_SMS=0&CLIENT=2&_=1590371897486 HTTP/1.1" 200 549 "http://192.9.200.181/ispirit/index.php?I_VER=2" "Mozilla/5.0 (Windows NT 6.2; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/49.0.2623.110 Safari/537.36" "-"
192.168.1.197 - - [25/May/2020:09:53:21 +0800] "POST /ispirit/im/upload.php HTTP/1.1" 200 104 "-" "ispiritPro" "-"
192.168.3.40 - - [25/May/2020:09:53:21 +0800] "POST /general/ipanel/user/user_type.php HTTP/1.1" 200 34 "http://192.9.200.181/general/ipanel/user/?ISPIRIT=1&I_VER=2" "Mozilla/5.0 (Windows NT 6.2; WOW64) AppleWebKit/537.36 (KHTML, like Gecko) Chrome/49.0.2623.110 Safari/537.36" "-"
192.168.1.163 - - [25/May/2020:09:53:21 +0800] "POST /api/ba/err.php?v=0.0.1&ref=http%3A%2F%2F192.9.200.181%2Fgeneral%2Fworkflow%2Flist%2Finput_form%2Fwork_handle.php%3FactionType%3Dhandle%26menu_flag%3D%26run_id%3D121961%26prcs_key_id%3D740445%26flow_id%3D340%26prcs_id%3D4%26flow_prcs%3D4%26AUTO_NEW%3D0%26getdata_search%3D%26%3D&guid={46D3EAA4-1ACF-B309-A305-A0AF84AA89FA}&pvid=81fd-a9acfe5d&fu=1&os=3623 HTTP/1.1" 200 1005 "-" "Mozilla/5.0 (compatible; MSIE 10.0; Windows NT 6.1; Trident/6.0)" "-"

一秒钟10多个链接，每次get/post都要重新建立session啊？我们用户才不到300个啊，这是bug吗？

通达曾圆圆 · 发表于 2020-5-26 09:14:48

zp270245487 发表于 2020-5-25 10:08
oa.access.log
192.9.200.25 - - [25/May/2020:09:53:20 +0800] "GET /general/ipanel/user/user_count.p ...

您好，已添加您，麻烦您通过下

zp270245487 · 发表于 2020-5-28 13:58:32

通达曾圆圆发表于 2020-5-26 09:14
您好，已添加您，麻烦您通过下

按要求将inc/oa_config 中files改为redis后，OA精灵无法登陆，后将备份oa_config还原后，重启服务才能登陆。仍然没有解决tmp文件夹中文件个数20W+的问题

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